FAQ
How do I get my Founding Membership?
Go to membership.tasmaniafc.com and follow the prompts. If you have any difficulties or need help, please contact us on membership@tasmaniafc.com
How much does the Founding Membership cost?
Only $10! We want our Founding Membership to be accessible to all Tasmanians and supporters from across the globe.
What does the Founding Membership include?
As a Founding Member, you will receive a special digital Founding Membership card. You will also receive a sensational Founding Member sticker – there are three to choose from. Additionally, you will receive member exclusive communication and access to member exclusive merchandise. Most importantly, as a Founding Member your name will be represented in our training and administration home forever! We are not exactly sure how we will do it yet, but we can guarantee you your name will always be there.
*Please note that the founding membership does not include a physical member card
How long does my Founding Membership last for?
Once you are a Founding Member, you will have that staus for life. However, you only have until 31 October to get on board as a Founding Member.
What happens if I change my mind?
Is this even possible? Well, if by some miracle this happens, please email us and we can remove your membership. We will not however be offering refunds.
Can I get multiple memberships?
Mum, Dad, Aunty Joan and the next-door neighbour are all welcome. You will be able to add multiple memberships in the process of registering. You will need their names, date of birth, email and mailing address (so they can get the goodies), and a few other details to help us help you (and them!).
Can I return my Founding Membership package?
Sorry, this is a bit tricky for us at this stage. But if you don’t want your goodies, pay it forward with a gift to someone else!
How do I access my digital card?
Details of how to access your digital card will be emailed to you after you have purchased your membership, you will need to scan a QR code and add the card to your digital wallet. Your digital card will have your member ID on it which will be handy for when you want to purchase merchandise.
Will I get priority access to future membership options?
Founding Members will be at the top of the list for future communications on membership. We’re working on the final details here but stay tuned!
What is a Member ID and why do I need it?
Your member ID is your unique number that we will use to identify you and you can use to purchase merchandise. Member ID numbers are randomised.
How long will it take for my member number and pack to arrive?
Membership numbers will be distributed to our new members every Wednesday.
Membership packs will be distributed frequently, you will receive an email when your pack is on the way to keep an eye out for it.
What is the QR code on my digital membership?
The QR code is your membership ID number. Down the track this may be used if we hold any events but we will keep you informed on how to use the QR code when it’s required.
I'd like to update or transfer my membership?
We understand mistakes can happen, or that you'd like to transfer your membership. We are currently building a platform which will allow members to amend their membership details. Once this has come into fruition, we will let our members know.
How do I know my size?
Youth:
| Y6 | Y8 | Y10 | Y12 | Y14 | Y16 | |
| 1/2 CHEST | 38.5 | 41 | 43.5 | 46 | 48.5 | 51 |
| LENGTH | 58 | 61 | 64 | 67 | 70 | 73 |
Women's:
| WOMENS | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 |
| 1/2 CHEST | 44 | 46.5 | 49 | 51.5 | 54 | 56.5 | 59 | 61.5 | 64 |
| LENGTH | 71 | 72 | 73 | 74 | 75 | 76 | 77 | 78 | 79 |
Men's:
| MENS | XS | S | M | L | XL | XXL | 3XL | 4XL | 5XL |
| 1/2 CHEST | 48 | 50.5 | 53 | 55.5 | 58 | 60.5 | 63 | 65.5 | 68 |
| LENGTH | 74 | 75 | 76 | 77 | 78 | 79 | 80 | 81 | 82 |
When can we buy merch?
Pre-order will open for two weeks from 9am April 5th until 5pm April 19th. You'll need to provide your digital Member ID to purchase. *You can get a Member ID by becoming a Founding Member for $10 at membership.tasmaniafc.com
What will the merch be?
We're starting with the Foundation Jumper in mens, womens, and childrens sizing. Jumpers will have a Founding Member insignia on the back neckline and will not be numbered.
How long will it take to arrive?
Around four to six weeks
How do I track my order?
Upon dispatch of your order, you will receive an email containing your tracking number. To track your item(s), click the following link and enter your tracking number in the space provided: https://auspost.com.au/mypost/track/#/search
Is there a limit on how many I can buy?
Due to anticipated demand, we have to limit it to two per member. But if you bought memberships for family members etc, each of those members will be able to buy two
Have you seen these fake shops popping up on my Facebook feed?
Faster than Isaac Heeney on the burst, that was. We are already on it, but in the meantime, don't give them your details or money. Not just because they're dodgy, but because they're tragic.
You said I need to provide my Member ID to purchase, but I'm waiting on mine due to incorrect details?
We are on it and working almost as fast as those fake merch stores. You'll probably have your digital Member ID by April 5, and if not, definitely before the close of the two-week purchase period on April 19. We've made it so we can't sell out, so you've got a bit of time.
Can I change my order?
To ensure fast dispatch, once an order has been placed our fulfilment warehouse immediately receive your order and begin processing. Unfortunately, once this occurs orders are unable to be edited. Please ensure all details including your shipping address are correct. If there are any urgent changes, please contact our team via email at merchandise@tasmaniafc.com and we will endeavour to make these adjustments. However, please note these changes are unable to be guaranteed.
Will there be a long-sleeved version on sale?
At this stage we are only launching the sleeveless Foundation Jumper but will consider a long sleeve version for future launches.
When is other merchandise coming?
At this stage we are only launching the sleeveless Foundation Jumper but will be looking into other merchandise options for future launches.
I still haven’t gotten my stickers, will my jumper take just as long?
The launch of our Foundation Membership exceeded expectations causing a delay in sticker printing. Our exclusive Foundation Jumpers have not been limited to a number and will be made to order after the 2 weeks. Due to this please allow 4 - 6 weeks for your Foundation Jumper to arrive.