Membership FAQs: 

How do I get my Founding Membership?    

Go to membership.tasmaniafc.com and follow the prompts.  If you have any difficulties or need help, please contact us on membership@tasmaniafc.com
Memberships are currently only available online via our website.

How much does the Founding Membership cost?  

Only $10! We want our Founding Membership to be accessible to all Tasmanians and supporters from across the globe.  

What does the Founding Membership include?    

As a Tasmania Founding Member, you will receive a special digital Founding Membership card. You will also receive a Founding Member sticker – there are three to choose from. Additionally, you will receive member exclusive communication and access to member exclusive merchandise. Most importantly, as a Founding Member your name will be represented in our training and administration home forever! We are not exactly sure how we will do it yet, but we can guarantee you, your name will always be there.

*Please note that the founding membership does not include a physical member card

What is a member ID and why do I need it?

Your member ID is your unique number that we will use to identify you and can be used to purchase member exclusive merchandise and log into the member portal.  Member ID numbers are randomised.

How do I access my digital membership card? 

Details of how to access your digital membership card will be emailed to your shortly after you have purchased your membership. To add the card to your mobile, you will need to open the link or scan the QR code and add the card to your digital wallet.
If you no longer have this link, you can contact membership@tasmaniafc.com to assist you. Be sure to check your junk/spam folder in case the email found its way there!

How long will it take for my member number and pack to arrive?

Membership numbers will be distributed to our new members every Wednesday. Membership packs will be distributed frequently. You will receive an email when your pack is on the way to keep an eye out for it.

Please note that your membership pack will be sent as a letter, therefore no tracking will be provided. Packs being delivered to the same household may arrive together and in the same envelope or protective sleeve.

How do I access my digital card?   

Details of how to access your digital card will be emailed to you after you have purchased your membership, you will need to scan a QR code and add the card to your digital wallet.  Your digital card will have your member ID on it which will be handy for when you want to purchase merchandise.  

Ordered merchandise and a membership at the same time?

As some merchandise items are sent directly from our warehouse, you may receive your membership pack and merchandise items separately. Merchandise tracking details will be sent once processed.

How do I update my details?

We understand your details may change from time to time! We have set up a member profile which will allow you to easily update your member details. Click "Login" via our website, enter your member number and you can update your details from there. 

Mistakes and transferring membership?

We understand mistakes can happen, or that you would like to transfer your membership. Log into the member portal and you will be able to update the membership details. If you wish to have a new digital membership card for name changes, this may incur a replacement fee, please email membership@tasmaniafc.com

What are the different membership options?

We currently only offer a founding membership. However, we have prepared a number of different packages at varied price points which will allow members to make their own statement and show support to the Club.

How do I renew my membership?   

We have kept our founding member offer open until full range of memberships are unveiled closer for first bounce! Founding memberships do not need renewing. Once a founding member, always a founding member. 

How do I get the new stickers?

To make a statement and access the 2025 sticker range, you need to be a founding member! You will need to enter your member number to proceed to checkout.
Not a foundation member yet but would like the new stickers? No worries, just make sure you add a foundation membership to your cart.

When will I receive my new stickers?

Once dispatched your sticker(s) may take up to 15 business days to arrive following dispatch. As these stickers will be sent as letters, there is no tracking, so please ensure you have entered the correct shipping address. Please note that these letters cannot be sent to PO boxes. If an incorrect address was provided, a replacement fee may be issued to resend your stickers.  

Will I get priority access to future membership options?

Founding Members will be at the top of the list for future communications on membership.  We’re working on the final details here but stay tuned! 

What is the QR code on my digital membership card?

The QR code is your membership ID number. Down the track this may be used if we hold any events but we will keep you informed on how to use the QR code when it’s required.

What happens if I change my mind?

Is this even possible? Well, if by some miracle this happens, please email us and we can remove your membership. We will not however be offering refunds.

Are there conditions for being a member (e.g. code of conduct etc.) 

Our club has established membership terms and conditions, as well as a code of conduct, to ensure a positive and respectful environment for all members. By purchasing a membership, you agree to adhere to these guidelines, which outline the expectations for behaviour and responsibilities as a member. To learn more about Tasmania's membership terms and conditions and code of conduct, please visit here.

Member Portal FAQs: 

I've forgotten my member number?  

No worries – Navigate to the member portal on our website and click the “ Forgot your member number?” and enter your email address.
You will receive an email that contains your membership number. Please be sure to check your spam or junk folders. 

I received an email saying: We could not find any member numbers associated with this email address – what does that mean? 

Don’t stress, this could happen due to multiple reasons. There may have been a slight spelling error in the email you supplied to us originally or a different email was used. Please email our team at membership@tasmaniafc.com and the team can look into this further. 

I signed up my whole family under the same email address, how do I set up each member profile? 

You can still set up each member profile with the same email address, however to ensure communications are addressed to the correct person, we recommend each member has their own email address. You will just need to enter each different member number at the start to set up the profile. 

My whole family is under the same email address, but I forget everyone’s membership numbers?  

That’s okay – if you click the “ Forgot your member number?” and enter your email address you will be sent an email that contains each member number and who it is assigned to. Please be sure to check your spam or junk folders. 

I’ve registered my member profile, but how do I access it in the future? 

Congratulations on getting it all set up! From now on you will only need your membership number and password that you used at the time of setting up. 

I’ve forgotten my password, what do I do now? 

That’s okay these things happen - on the enter your password page, just select the “Forgot password?” link. An email will be sent to the email address you have supplied for that membership number. 

Donation (ASF) FAQs: 

Why did I get two receipts? 

You will get one receipt from Tasmania Football Club, which will reflect the total amount paid, and a second receipt from ASF which you can use for tax-deduction purposes. 

When will I get my ASF receipt?

If you contribute via the Tasmania Devils Foundation page on the ASF website, receipts are issued directly after your donation. However, if you donate through the member and merchandise page of the Tasmania Football Club website, ASF receipts may take 1-2 weeks as those payments are manually exported to ASF in batches. If you are having trouble locating your receipt, please email our team at membership@tasmaniafc.com

What is an ASF donation? 

ASF is the only sport fundraising platform where donations of $2 or more are tax-deductible. This means your donations can have a greater impact, while ASF take care of the receipts.

How can donations to sport be tax-deductible?  

The Australian Sports Foundation (ASF) is an item 1 Deductible Gift Recipient (DGR) specifically listed in the Income Tax Assessment Act 1997 (Subdivision 30-B, s30.90). The ASF was provided with this DGR status to raise funds for the development of sport at all levels in Australia. Through this status, donations of $2 or more to ASF in support of approved fundraisers or campaigns are tax-deductible.

How much tax will I get back for my donation?

The amount of a tax deduction a donor will receive for a donation to a DGR, like the Australian Sports Foundation, depends on the income tax bracket they’re in.
The ATO website is always a good reference tool:
Personal donations: https://www.ato.gov.au/Rates/Individual-income-tax-rates/
Business donations: https://www.ato.gov.au/Rates/Company-tax/
Some charities have a calculator that will work it out for you (e.g. https://www.care.org.au/appeals/tax-calculator/) however we can’t guarantee the accuracy of this.

I received a receipt for a donation I don't recall making. 

There are several ways to donate to a club or individual fundraiser, and in some cases, this can lead to delays in issuing tax receipts.

For example, if you donated directly to your club instead of through their campaign page on the ASF website, there might be a delay. This happens because the club needs to transfer the funds to the ASF for processing, reconciliation, and issuing your tax receipt.

A common scenario is when donors make an 'Add-on donation' while paying membership fees or purchasing tickets for an event. In such cases, the fundraiser sends these donations to the ASF in bulk, along with donor contact details.

As a result, you may receive a tax receipt weeks or even months after making the donation.

If you’re unsure about a receipt or need clarification, our Customer Support Team is happy to help. Simply reach out via the Contact Us Form, here.

I still haven't received my receipt for my donation, when can I expect it? 

Please contact membership@tasmaniafc.com and the team can look into this further.

Merchandise FAQs: 

How do our Club principles relate to our approach to merchandise? 

Where possible we partner with local Tasmanian businesses to either manufacture, value add in our merchandise production, merchandise sourcing and distribution process. We also want to provide our members with a choice on price and place of manufacture. 

Where are your products made? 

We have ensured to list where each of our products are made in the information on each product page. 

How come your range isn't the same as other clubs? 

Our club is still in its infancy stage and we are excited for all the merchandise that we can offer our members over the coming years in the lead up to first bounce. Be sure to keep up to date with our member emails and socials for any merchandise announcements. 

Why does buying merchandise directly from Tasmania Football Club matter? 

Buying directly from your Club means your club benefits financially from your purchase. If you are purchasing feral merchandise you are likely purchasing from organisations that are acting unlawfully and we can’t guarantee you will receive your product. 

How do I know my size? 

To determine the most suitable size, please refer to the size guide on each product. 

How do I track my order? 

Upon dispatch of your order, you will receive an email containing your tracking number. To track your item(s), click the following link and enter your tracking number in the space provided: https://auspost.com.au/mypost/track/#/search 

We aim to have all orders shipped in a timely manner.

However, some products may have certain delays due to production timeframes, please refer to the product page for individual fulfilment times. 

How do I return an item from my order? 

We accept returns and exchanges provided the meet our Returns Policy. Instructions on how to return can be found here. 

What is your return policy? 

Our Returns Policy can be found here. 

• All returns or exchanges must be within 30 days of purchase, unless goods are faulty or have a major defect problem; 

• Proof of purchase is require with all returned items; 

• Items must be in their original condition. All tags and packaging must be intact, unless goods are faulty or have a major defect problem; 

• Strictly no exchange or refunds on made to order items, unless goods are fault or have a major defect problem; 

• No refunds on change of mind purchases of sale items, unless goods are faulty or have major defect problems

We currently don't offer free returns. If you need to return an item via post, this will be at your own expense. However, we will cover the cost to send out your new item if you are exchanging. 

I'm returning an item, can stock be held for an exchange? 

We're unable to guarantee stock will be available to fulfill your return request. 

If we're out of stock for the requested item, we will process a refund to your original payment method. 

I've made a mistake – can I edit my order? 

Unfortunately, we're unable to make any changes to an order once it has been placed.

As soon as you identify the error, please contact us at merchandise@tasmaniafc.com and we will do our best to have this changed prior to dispatch. However, please note these changes are unable to be guaranteed.

Alternatively, if you can't get through to us or if your order has already been shipped, contact AusPost with your tracking details and they should be able to assist further.