Membership FAQs: 

How do I get my Founding Membership?    

Go to membership.tasmaniafc.com and follow the prompts.  If you have any difficulties or need help, please contact us on membership@tasmaniafc.com 

How much does the Founding Membership cost?  

Only $10! We want our Founding Membership to be accessible to all Tasmanians and supporters from across the globe.  

What does the Founding Membership include?    

As a Tasmania Founding Member, you will receive a special digital Founding Membership card. You will also receive a Founding Member sticker – there are three to choose from. Additionally, you will receive member exclusive communication and access to member exclusive merchandise. Most importantly, as a Founding Member your name will be represented in our training and administration home forever! We are not exactly sure how we will do it yet, but we can guarantee you, your name will always be there.  

*Please note that the founding membership does not include a physical member card 

How long will it take for my member number and pack to arrive?  

Membership numbers will be distributed to our new members every Wednesday. Membership packs will be distributed frequently. You will receive an email when your pack is on the way to keep an eye out for it. Please note that your membership pack will be sent as a letter, therefore no tracking will be provided. Packs being delivered to the same household may arrive together and in the same envelope or protective sleeve.  

Made a mistake membership or wish to transfer my membership? 

We understand mistakes can happen, or that you would like to transfer your membership. Please email membership@tasmaniafc.com at your earliest convenience and we will endeavour to make these changes. Please be aware that changes cannot be guaranteed to be made before the membership is processed and sent, which may result in a replacement fee. 

How can I update my details? 

Please email membership@tasmaniafc.com and the team will make the relevant changes. We are also developing a portal that will allow members to update their details, and once this has come into fruition, we will be sure to let our members know! 

How do I access my digital card?   

Details of how to access your digital card will be emailed to you after you have purchased your membership, you will need to scan a QR code and add the card to your digital wallet.  Your digital card will have your member ID on it which will be handy for when you want to purchase merchandise.  

How long does my Founding Membership last for?   

Once you are a Founding Member, you will have that status for life.   

Can I get multiple memberships?   

Mum, Dad, Aunty Joan and the next-door neighbour are all welcome.  You will be able to add multiple memberships in the process of registering.  You will need their names, date of birth, email and mailing address (so they can get the goodies), and a few other details to help us help you (and them!).  

What happens if I change my mind?   

Is this even possible? Well, if by some miracle this happens, please email us and we can remove your membership. We will not however be offering refunds.    

Can I return my Founding Membership package?   

Sorry, this is a bit tricky for us at this stage.  But if you don’t want your goodies, pay it forward with a gift to someone else!    

Will I get priority access to future membership options?   

Founding Members will be at the top of the list for future communications on membership.  We’re working on the final details here but stay tuned!   

What is a Member ID and why do I need it?  

Your member ID is your unique number that we will use to identify you and can be used to purchase merchandise.  Member ID numbers are randomised.  

What is the QR code on my digital membership? 

The QR code is your membership ID number. Down the track this may be used if we hold any events but we will keep you informed on how to use the QR code when it’s required. 

Are there conditions for being a member (e.g. code of conduct etc.) 

Our club has established membership terms and conditions, as well as a code of conduct, to ensure a positive and respectful environment for all members. By purchasing a membership, you agree to adhere to these guidelines, which outline the expectations for behaviour and responsibilities as a member. To learn more about Tasmania's membership terms and conditions and code of conduct, please visit here. 

Merchandise FAQs: 

How do our Club principles relate to our approach to merchandise? 

Where possible we partner with local Tasmanian businesses to either manufacture, value add in our merchandise production, merchandise sourcing and distribution process. We also want to provide our members with a choice on price and place of manufacture. 

How come some of the merchandise orders are taking longer than expected to arrive? 

We have been overwhelmed and grateful with the support surrounding each of our current product launches. These volumes are significantly higher than what our local suppliers are used to. All of our suppliers are working tirelessly around the clock to deliver your products safely. 

Where are your products made? 

We have ensured to list where each of our products are made in the information on each product page. 

How come your range isn't as big as other clubs? 

Our club is still in its infancy stage and we are excited for all the merchandise that we can offer our members over the coming years in the lead up to first bounce. Be sure to keep up to date with our member emails and socials for any merchandise announcements. 

How do I return an item from my order? 

We accept returns and exchanges provided the meet our Returns Policy. Instructions on how to return can be found here. 

What is your return policy? 

Our Returns Policy can be found here. 

• All returns or exchanges must be within 30 days of purchase, unless goods are faulty or have a major defect problem; 

• Proof of purchase is require with all returned items; 

• Items must be in their original condition. All tags and packaging must be intact, unless goods are faulty or have a major defect problem; 

• Strictly no exchange or refunds on made to order items, unless goods are fault or have a major defect problem; 

• No refunds on change of mind purchases of sale items, unless goods are faulty or have major defect problems 

Do you offer free returns? 

We currently don't offer free returns. If you need to return an item via post, this will be at your own expense. However, we will cover the cost to send out your new item if you are exchanging. 

I'm returning an item, can stock be held for an exchange? 

We're unable to guarantee stock will be available to fulfill your return request. 

If we're out of stock for the requested item, we will process a refund to your original payment method. 

Why does buying merchandise directly from Tasmania Football Club matter? 

Buying directly from your Club means your club benefits financially from your purchase. If you are purchasing feral merchandise you are likely purchasing from organisations that are acting unlawfully and we can’t guarantee you will receive your product. 

How do I know my size? 

To determine the most suitable size, please refer to the size guide on each product. 

When will my order be shipped? 

We aim to have all orders shipped in a timely manner. 

However, some products may have certain delays due to production timeframes, please refer to the product page for individual fulfilment times. 

How do I track my order? 

Upon dispatch of your order, you will receive an email containing your tracking number. To track your item(s), click the following link and enter your tracking number in the space provided: https://auspost.com.au/mypost/track/#/search 

Is there a limit on how many I can buy? 

Any limits will be listed on the product page and may vary from product to product. 

I've made a mistake – can I edit my order? 

Unfortunately, we're unable to make any changes to an order once it has been placed. 

If there are any urgent changes, please contact our team at merchandise@tasmaniafc.com and we will endeavour to make these adjustments. However, please note these changes are unable to be guaranteed. 

I've entered in the incorrect address on my order – what can I do? 

As soon as you identify the error, please contact us at merchandise@tasmaniafc.com and we will do our best to have this changed prior to dispatch. However, please note these changes are unable to be guaranteed. 

Alternatively, if you can't get through to us or if your order has already been shipped, contact AusPost with your tracking details and they should be able to assist further.