Returns

Unfortunately, once a merchandise order has been placed, we cannot cancel the order. The only exceptions to this policy are for presale items that are still within the presale window. If you have any questions or need assistance with your order, please don't hesitate to contact our team at merchandise@tasmaniafc.com.

At Tasmania Football Club, we want you to be completely satisfied with your purchase. If you change your mind, we offer a flexible returns policy to ensure a smooth process.

Our Change of Mind Policy

Criteria:

  • All returns are made within the appropriate time frames
    • Online (Australia): 30 days from the date of delivery
    • Online (International): 45 days from order placement
  • Proof of purchase is accompanied with the returned merchandise
  • The merchandise is unworn, unwashed, unused and in its original condition with all tags (or packaging) intact
  • Any discounts received at the time of purchase will be carried over
  • Exchanges are offered for a swap in size or colour of the same product, or items of the same value

Refund options:

  • Exchange
  • Store credit for future purchases
  • Refund to the original payment method

Change of mind does not apply under the following circumstances:

  • No refunds on change of mind purchases of sale items, unless goods are faulty or have a major defect problem
  • Personalised items cannot be returned for a refund or exchange for change of mind. Personalised products include – items made to order (presale items), and any heat press names or number/s applied to merchandise
  • Due to hygiene reasons, earrings, hair pieces, hosiery, underwear and face masks are unable to be returned for change of mind

Personalised Items

  • It is the customer’s responsibility to ensure all details submitted with an order are correct, including correct spelling, font type, choice of numbers and colours. Tasmania Football Club will not be held responsible if the customer provides incorrect information.

Consumer Guarantees

Our Change of Mind Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose, or is different from its description or sample, then you may be eligible for a refund or exchange. If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Merchandise returned under consumer guarantees
can be returned within a reasonable time frame subject to proof of purchase. Further information is available at https://www.accc.gov.au/consumers/consumerrights-guarantees/repair-replace-refund.

HOW TO RETURN A PURCHASE

Our customer service team are unable to review items via email. All items must be physically returned either by mail or in person in-store to be processed, in accordance with the process detailed below.

Tasmania Football Club Online Orders

  • Customers are responsible for all return postage costs for change of mind returns received in an online order.
  • When returning a faulty or damaged item, the Tasmania Football Club may arrange return postage on your behalf or refund postage costs upon presentation of receipt/s. This is subject to inspection by the Tasmania Football Club. Should you need further assistance regarding this process, please contact Tasmania Football Club directly via membership@tasmaniafc.com
  • Please ensure your return parcel is securely packaged and both the sender’s address and Tasmania Football Club Return Address are clearly displayed on the outside of the parcel. To avoid delivery problems, we encourage sending your return back by registered post.
  • Please allow 10 business days from the day your parcel is delivered for your return to be processed and your account to be credited. Slight delays to return processing may be experienced during busy sale and promotional periods, due to higher volumes.
  • If returning via post, please contact the club at merchandise@tasmaniafc.com to confirm return delivery details and receive our return form.